Meeting the Global Trend for Quality Assurance: a Case Study from Griffith University

Jude WILLIAMS
Griffith University, Australia
jude.williams@griffith.edu.au

Heather ALEXANDER
Griffith University, Australia
h.alexander@griffith.edu.au

Alf LIZZIO
Griffith University, Australia
a.lizzio@griffith.edu.au

Nick BUYS
Griffith University, Australia
n.buys@griffith.edu.au

Stuart JONES
Griffith University, Australia
stuart.jones@griffith.edu.au

Abstract

This showcase presentation reports the findings of a project designed to address a key challenge facing many universities around the world: meeting the dual demands for quality assurance and quality enhancements in degree programs. Working in partnership with academics from across the University, the project team developed a Program Review Framework and review process that would support a more robust and systematic quality assurance process for the University; and provide staff with the opportunity for curriculum renewal. An important aspect of the project was the adoption of a participatory approach (Cousins and Earl 1992) to program review, which involved multiple stakeholders (including teaching team members, industry / employer partners, alumni, students and University personnel) in many stages of the review process. In 2013, the project trialed the Program Review Framework and the participatory approach and conducted an evaluation of both. Data for the evaluation were gathered via a survey of stakeholders and semi-structured interviews. The findings from the evaluation show that the Program Review Framework has been very well received and the participatory approach to review is considered an effective method of quality assurance and program enhancement. A number of issues were also raised, specifically around data for review and the time and resources required for an effective review to occur. This showcase presentation will share the findings of the project and the support materials that were developed; and will invite showcase participants to share and compare similar quality assurance initiatives occurring in their own institutions.

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